Store Policy Help

How do I Return/Exchange?

My Product is broken / defective Oh No!  I am so sorry to hear that!  Please start a Support Ticket and we will send you a replacement right away. 

Lost / Missing Shipment I'm so sorry to hear your order has not been delivered yet :(  Start a Support Ticket if:  It's been  5+ days for US or 3 weeks + for international orders OR the tracking is "frozen" or not progressing

My Numbing Cream is Brown / Oxidized Both Romantic and NumbME have sterilizing agents in them which will cause the cream to turn brown as they age. WE GUARANTEE OUR CREAMS TO BE WHITE FOR 30 DAYS