Oh No! I am so sorry to hear that!
Please start a Support Ticket and we will send you a replacement right away.
If it has been....
OVER 30 DAYS: IF it is over the 30 day guarantee, you may fall into our 60 day Happiness Guarantee, which would cover up to $50 in produce per customer per year. So you can also then start a ticket.
OVER 60 DAYS: IF it is outside of 60 days, our company does not allow for refunds at this point. Thank you for shopping with Brow Tricks, and we appreciate your support as a small business!
-BrowTricks