Hello! Both Romantic and NumbME have sterilizing agents in them which will cause the cream to turn brown as they age.
The color of the cream will also tell you the AGE of the cream, and when it is not as effective.
PURCHASE WITHIN 30 DAYS: WE GUARANTEE OUR CREAMS TO BE WHITE FOR 30 DAYS
As it state on both numbing cream pages:
Do not order more than 30 days of numbing at a time.
Upon receiving, store tubes in the refrigerator if you do not plan to use it within 30 days.
Product life average: 6 months before opening MAX, 30 days after opening.
If it is within 30 days of your purchase date and your cream is not white,
Please start a Support Ticket below and we will send you some replacements right away.
OVER 30 DAYS: IF it is over the 30 day guarantee, you may fall into the 60 day Happiness Guarantee, which would cover up to $50 in produce per customer per year. So you can also then start a ticket.
OVER 60 DAYS: IF it is outside of 60 days, our company does not allow for refunds at this point. Thank you for shopping with Brow Tricks, and we appreciate your support as a small business!
-BrowTricks